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For your security, we do not connect our handsets until we have confirmed with our delivery partner that the handset is in your possession. Once we receive this confirmation, it usually takes 48 hours to connect your handset. If you receive your phone after 1pm on a Friday or Saturday, please allow up to the following Tuesday morning for it to be connected.

However, if your handset is still unconnected after the above stated time, please contact our Customer Services Team on 08709014711.

You may redeem your Cheque Back by following these simple steps:

• Once you enter the eligibility period, we have an automated process in place to ensure you receive a redemption certificate in the post.
• The redemption certificate contains a full breakdown of what documentation you will need to send and when this will need to be sent in order to successfully claim.
• The completed redemption certificate and associated documentation will need to be received at the address stated on the redemption certificate within 60 days of the stated redemption period.
• Each of the cheques you receive will contain the next redemption certificate (where applicable).
• If you have changed your name and/or address since the purchase of your handset, please complete the 'Change of Name / Address' section of the Claim Form and follow the relating instructions.
• Please ensure you take copies of any documentation sent in order to process your claim / update your details, as we will not be able to return these.

We will endeavour to process your cheque within 30 days of receiving all the documents, subject to your claim being successful.

Important Information

1. Connection to a mobile phone network is subject to status, credit checking and entering into a service provider airtime contract.
2. To qualify for your Cheque Back, you must:
• Have a live contract with the network you were connected to at the time you purchased your qualifying contract handset and tariff
• Have maintained continuous usage on this network and tariff up to and including the start of the qualification period
• Have made full payment for the goods purchased at the point of connection.
3. Mobiles2YourDoor cannot accept responsibility for applications lost or delayed in the post.
4. Proof of posting will not be accepted as proof of delivery.
5. All applications will be verified for eligibility upon receipt.
• Mobiles2YourDoor reserve the right to refuse to accept applications at our sole discretion.
• When your claim is processed, you will be sent a new claim form (where applicable) to enable you to process your next claim.
• Any failed claim invalidates all future claims.
6. You should allow up to 30 days for your application to be processed.
7. Instructions issued and notified to you Mobiles2YourDoor from time to time form part of these terms and conditions. Any and all such variations will be deemed as though present at this time.
8. Mobiles2YourDoor accepts no tax liability incurred by and individual or business relating to this offer.
9. You must provide Mobiles2YourDoor the duly completed paperwork as specified in the 'How to claim' section of the Claim Form within 60 days of the valid claim date.
10. All copies of requested documentation must be legible in order to process your claim.
11. The original Cheque Back Claim Form must be used for redemption purposes.
12. Non-identical handset exchanges will invalidate all Cheque Back redemptions.

Mobiles2YourDoor Cheque Back promotion is a Mobiles2YourDoor offer and is separate from the contract agreed between you and your chosen network airtime provider.

Your FREE gift will be authorised for despatch 28 days after the delivery of your handset subject to connection to your chosen network and your handset not being returned under the 7-day peace of mind guarantee. Please allow up to 7 days for delivery of this item.

Important Information

If your contract with us includes a free gift, then the following terms will apply to your contract with us.

1. Your free gift will be despatched after 28 days of your receipt of your phone.
2. If you cancel any contract with us, and have already received your free gift, the free gift must be returned in perfect condition in its original packaging along with your phone and other items being returned. If the free gift is damaged and such damage is your fault, or if you fail to return the free gift to us, you will be liable to pay us a sum equal to the full value of such item when new and selling at full price.
3. We reserve the right to substitute the free gift offered with a similar free gift at the same or higher value than the free gift offered.
4. No cash alternatives are available.
5. Your free gift may come with a warranty from the manufacturer. It is your responsibility to contact the manufacturer or visit the manufacturer's website in order to register your free gift for the warranty.
6. If you experience any problems with your free gift, you should first visit the manufacturer's website and use the troubleshooting function to try to resolve the problem.
7. If such problems cannot be resolved by using the website or contacting the manufacturer, you should call the appropriate number 08709014711 and report the fault.

Buy any contract or pay as you go (PAYG) mobile phone from us by 13.00 Monday to Friday and we will aim to get your order to you by 13.00 the following day!

We aim to deliver orders placed on Saturday and Sunday by the following Tuesday*.

Please note that we cannot deliver on a bank holiday, however we will endeavour to deliver on the next official working day.

*subject to status, credit check and stock availability

• Delivery is FREE on everything, no catches.
• We endeavour to deliver all orders, Next Day. Subject to status and stock availability.
• All phones are delivered by Royal Mail Special Delivery. This will be to the address to which the credit / debit card is registered and can only be delivered Monday to Friday. We can deliver to all UK postcode addresses.
• All products with a value in excess of £25 must be signed for. Delivery will be attempted before 12.00pm (although this cannot be guaranteed). If no one is available to sign for the product, a card will be left and the parcel held at the local Royal Mail Depot for you to collect. Parcels will be held for 10 days before they are returned to Mobiles2YourDoor. Please call the number specified on the card if you wish to re-arrange delivery or collect from your local Post Office.

If your order is subject to further credit and security checks, your order may be delayed by up to 72 hours.

In the unlikely event that you would like to return your mobile phone (including promotional items if applicable), Mobiles2YourDoor offers you a period of 7 working days after the date of delivery (not including the day of delivery) to inform us of your intention to return an item, and a further 7 days to return the purchase to us.

If, for any reason you need to return a product for a refund or an exchange, we can arrange for the item to be returned using a pre-paid Royal Mail bag. You will need to obtain returns authorisation from the Mobiles2YourDoor Customer Service Team. The handset must reach our warehouse within 14 days of connection otherwise the return will not be processed, and the handset will be returned to yourself.

Your products must be returned to Mobiles2YourDoor undamaged with all of the original packaging, accessories (including any products supplied as part of a promotion). Just keep your receipt and all you will be charged for is the line rental used and any calls made.

Please note, if you have purchased a pre-pay handset with airtime included, you will only be entitled to a refund for the cost of the pre-pay handset and not the sim card and the associated mobile phone airtime credit. When returning your handset you should keep your sim card, as this will contain the airtime you have purchased.

If no one is available to sign for the product, a card will be left and the parcel held at the local Royal Mail Depot for you to collect. Parcels will be held for 10 days before they are returned to Mobiles2YourDoor. Please call the number specified on the card if you wish to re-arrange delivery, or collect from your local Post Office.

All clearance handsets are pre-owned handsets that have been returned and have been tested and fully re-conditioned by our engineers to make them look and operate ‘as good as new’. All our clearance handsets are supplied with a 12-month warranty.

All of the Network provider's responsibility regarding warranties on these handsets have been transferred to Mobiles2YourDoor. Any issues regarding faulty equipment should be directed to Mobiles2YourDoor. This does not affect your statutory rights.

In the unlikely event you do experience a problem with the handset then please contact the Mobiles2YourDoor Customer Services Team.

Mobiles2YourDoor includes 3 months FREE insurance, thereafter the price will be £5.99 per month. The cover provided is cancellable at any time, which will take immediate effect. Simply call our Helpline on 0870 900 6444. Full details of the cover can be found by clicking here.

Fortunately, this doesn't happen very often. If for some reason, your chosen product does not work or has been damaged, you can return it to us for a refund or replacement. The following explains your options:

All you need to do is contact our Customer Services Team, who will arrange for the return or refund of the phone (and/or accessories) at no extra charge to you. Once we have received the returned goods in their original packaging, we will arrange for a replacement product or refund to be sent to you. Unfortunately we will not be able to offer an exchange if there is any accidental or physical damage to the returned item. We can, however, arrange a repair for you.

Our Customer Services team can be contacted at customer.services@mobiles2yourdoor.co.uk or call them on 0870 901 4711 (Monday to Friday 9am-6pm, Saturday 10-5pm).

All our products are supported by a full 12-month manufacturer's warranty. If your phone develops a fault within the first 12 months, we are pleased to arrange for the return of your phone at no extra cost to you for repair at our authorised repair centre.

Please contact our Web Customer Services team at customer.services@mobiles2yourdoor.co.uk or call them on 0870 901 4711 (Monday to Friday 9am-6pm, Saturday 10-5pm) to arrange a repair.

Please note that some faults are not covered by the manufacturer's warranty, for example accidental & liquid damage. Be aware that damp atmospheres & extreme changes in temperature (e.g. leaving your phone in a car overnight) may cause problems with liquid damage. Your statutory rights are not affected.

* 3 Customers can contact 3 Customer Service on 08707 330 424, Monday-Friday 8am-8pm to arrange for handsets to be repaired.

We only deliver to the registered address of the card holder. We realise this may inconvenience some people, but by doing this we are confident that we are helping to reduce credit card crime.