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Terms and Conditions

1. Who operates the Mobiles to your door website

This website (www.mobiles2yourdoor.co.uk) is operated by Phones 4u Limited, a company incorporated in England and Wales with company registration number 03154198, whose registered office is at Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-Lyme, Staffordshire, ST5 9QD, and references to "we", "our" or "us" or "M2YD" refer to Phones 4u Limited.

If you make a purchase from this website, you are entering into a contract with Phones 4u Limited for the supply of the handset, USB dongle or laptop (as appropriate) and (other than where you are buying the goods on a standalone basis without a network contract) a contract with the relevant network provider for the supply of the network services.

2. General

The following are the terms and conditions (called "these Terms") for the supply of goods and services by us. We may change these Terms from time to time without notice to you. However, any changes will only apply to any orders received after the change.

We intend to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing before you place your order. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Services Department before ordering from us. Contact Customer Services on 0844 8712242

Our offers will have specific terms which are applicable to them and these will be explained to you by phone or on our website at the relevant page. All offers are valid only for the periods stated in the relevant advertisement or on the relevant web page.

The benefit of any contract entered into with us is personal to you and only you can enforce the contractual terms.

If any provision of these Terms is unenforceable this will not stop the rest of these Terms from being enforceable.

Even if we do not exercise any of our rights on a particular occasion, that will not prevent us exercising those rights in the future.

These Terms are governed by and construed in accordance with the laws of England and Wales. Each of us submits to the non-exclusive jurisdiction of the English Courts.

3. Supply of Phones, USB Modems and Laptops.

Unless we have specifically agreed to sell you a phone or laptop on a standalone basis we only agree to sell or supply a phone, USB modem or laptop (as appropriate) to you on the basis that you enter into an airtime agreement to connect the phone or USB modem we supply to an airtime provider for the specified minimum period on the particular network and tariff that is associated with the phone or USB modem. If there is a connection fee and/or a delivery charge, you must also pay that. The reason we insist on this is because mobile phones, USB modems and laptops can have a significant cost to us and we can only sell or supply a phone, USB modem or laptop either free or for a price far below what the item is worth (depending on the model or offer) if you also enter into such an airtime agreement. Your contract for airtime is not with us but is with a separate airtime provider.

If we deliver a phone USB modem or laptop (as appropriate) to you (other than on a standalone basis) and you do not enter into the associated airtime agreement or you cancel your agreement AND do not return the phone USB modem or laptop (as appropriate) to us (or where permitted under paragraph 10 do not enable us to collect it) we will charge you the retail price of the items delivered to you. Our price list is available on request.

The goods we deliver to you become your responsibility once they are delivered to you.

4. Ordering from us ...

To be eligible to purchase goods on this website and lawfully enter into and form contracts on this website under English law you must:

If an individual, be 18 years of age or over for contract purchases, or 16 years or over for prepaid purchases; and
Stipulate a delivery address in the United Kingdom; and
Register your real name, address, phone number, e-mail address any other details requested; and
Possess a valid debit / credit card issued by a bank acceptable to us
Have an e-mail address as we will use this to contact you. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures.

By offering to purchase goods and services you represent to us that you are 18 years of age or over for contract handset/SIM only/mobile broadband purchases, or 16 years of age or over for prepaid handsets/mobile broadband and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

The details on our websites or in our advertisements or contained in our marketing materials and activities are not offers that you can accept. All orders other than orders for goods on a standalone basis are subject to you passing any status and credit checks required by the airtime provider. Where you are paying any money for the goods, all orders are subject to obtaining payment authorisation from your credit or debit card provider. We will let you know if you do not pass these checks or if we do not obtain such authorisations.

Except where you have ordered goods on a standalone or pay as you go basis, we will require a £1 deposit to be taken from your card account, which will be refunded on connection to your chosen network.

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we despatch the goods to you or commence the services; whichever is the earlier.

Prior to entering the contract, we will be under no obligation to supply you with the goods and/or services you have ordered.

We reserve the right to refuse or reject any order to obtain any goods or services at any time.

COMING SOON / ADVANCED ORDER

If you take advantage of our pre-order service, we require a £1 deposit on all pay-monthly products, which will be refunded on connection to your chosen network.

Stock availability on all coming soon/ advance orders are subject to date changes. The dates provided are estimated times of arrivals into our warehouse.

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and ourselves will take place when we despatch the goods to you or commence the services; whichever is the earlier.

CLEARANCE GOODS

Clearance goods are reconditioned and have been rigorously tested and fully refurbished by our engineers and re-packaged as new. All our clearance products are supplied with a 12-month warranty.

Any issues regarding faulty equipment should be directed to Mobiles 2 your door. This does not affect your statutory rights.

In the unlikely event you do experience a problem with these products please contact the Mobiles 2 your door Customer Services Team.

5. Price ...

If you have agreed to pay for goods during a telephone call with us, the price will be the price that we tell you during our telephone call. If you order from our website (unless we have made an error) the price will be the price quoted on the online order form.

Occasionally we may make a mistake in the price quoted on our website or in an advertisement and if we have made such an error, then we will inform you of this as soon as we become aware of it and will tell you the correct price and ask you if you still wish to place a new order with us. If we have not heard back from you within 10 days, then we will assume that you did not want to place a new order and we will give you a full refund if you have already paid.

We reserve the right to cancel the contract between us if one or more of the goods you ordered were listed at an incorrect price due to a typographical error or because of an error in our website. If we do cancel your contract in such circumstances, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

By ordering from us, you agree that we are authorised to charge your credit or debit card with the amount shown on the online order form or the amount we agree with you over the phone.

6. Promotional offers

FREE GIFTS

If your contract with us includes a free gift, then the following terms will apply to your contract with us.

Your free gift will be despatched along with your handset, unless otherwise stated.
If you cancel your network contract you will no longer be eligible for the free gift promotion. If you have already received your free gift, the free gift must be returned in as good a condition as it was in when you received it, with its original packaging along with your phone/USB dongle/laptop (as appropriate) and other items being returned. If the free gift is damaged and such damage is your fault, or if you fail to return the free gift to us, you will be liable to pay us a sum equal to the full value of such item when new and selling at full price.
We reserve the right to substitute the free gift offered with a similar free gift at the same or higher value than the free gift offered.
No cash alternatives are available.
Your free gift may come with a warranty from the manufacturer. It is your responsibility to contact the manufacturer or visit the manufacturer's website in order to register your free gift for the warranty.

CASHBACK/DISCOUNTS BY REDEMPTION

Please click here to see more details on the terms and conditions of our cashback promotions.

7. Delivery ...

Prices include weekday delivery costs, Saturday deliveries or deliveries guaranteed before 1:00pm will incur a £5.95 delivery surcharge.

Method of delivery will vary dependent on the cost of goods purchased:

for transactions under £25, we will deliver goods via Royal Mail 1st Class.
for transactions £25 and above, we will deliver goods via Royal Mail Special Delivery.

We will try to deliver the goods on the date agreed with you. If we are not able to do so, then we will inform you and we will agree an alternative date with you or you may, if you wish, cancel the contract and we will fully reimburse you. We will deliver to the address agreed with you at the time you place your order. You must be available to accept personal delivery and sign acknowledgement of delivery. If the package appears damaged when it is delivered to you we advise you not to accept delivery.

Please note that due to security reasons we cannot deliver products to any other address than that of the customer placing the order. At present we can only deliver on a weekday.

We strongly recommend that, upon receipt, you inspect the goods. In the unlikely event that we deliver the wrong goods to you or the goods are defective or damaged, please inform us as soon as reasonably possible.

We will not be liable for any delays beyond our reasonable control. If you delay a delivery, our responsibility for everything other than damage due to our negligence will end on the date we agreed to deliver it.

If we are unable to provide you with the goods you have ordered for reasons beyond our reasonable control, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute goods (if available) or a complete refund of any sums that you have paid.

8. Your returns options

It’s very unlikely that you will need to return any goods to us, and we certainly hope that you don’t have to. However, we do recognise that there are rare occasions when this is necessary so to help you in such an event, here is the detail of our returns policy.

1. What if I change my mind?

Under the Distance Selling Regulations, you have 7 working days after the delivery date (not including the day of delivery) to inform us of your intention to return an item. A ‘working day’ is any day which is not a Saturday or Sunday or public holiday in the UK. You must follow these steps:

Contact the Customer Support Team on 0844 8712242 within 7 working days after the delivery date.
You’ll then be required to send the goods back via Royal Mail Special Delivery at your own cost.
Please return the goods to us within 7 days of your call to the Customer Support Team.
When re-packaging the goods, you need to check:
1. you have included the complete set of product items (including charger, battery, accessories, instruction manual and/or additional items that we originally sent to you, including any free gift;
2. all the goods must be returned, where possible, with their original packaging, in as good a condition as they were in when they were delivered to you.
5. Please retain proof of posting. The goods remain your responsibility until they are received by us.

2. What if my goods don’t work

Fortunately, this doesn’t happen very often. If it does, you can be sure that we’ll be there to help you.

FAULTY* GOODS RETURNED LESS THAN 28 DAYS AFTER YOUR DATE OF RECEIPT

All goods come with 28-day unlimited technical support. If you experience any technical issues with your goods please call our technical team Monday to Friday 9am – 10pm, Saturday 9am – 8pm, Sunday 10am – 6pm on 0844 8712242. Calls are charged at 5p per minute from a BT line, mobile and other network providers may vary.

If our technical team are unable to assist with your enquiry:

Goods connected with pay monthly contracts

contact the Dial-a-Phone Direct Support Team on 0844 8712242, who will advise of your return options.
once we have received the goods (including charger, battery, accessories, instruction manual and any other items we originally sent to you) in as good a condition as they were when they were delivered to you, and where possible returned in their original packaging, we will arrange for a like for like exchange product to be sent to you.**

Prepay or standalone goods

contact the Customer Support Team on 0844 8712242 who will advise of your return options.
once we have received the goods (including charger, battery, accessories, instruction manual and any other items we originally sent to you) in as good a condition as they were when they were delivered to you, and where possible returned in their original packaging, we will arrange for a refund or a like for like exchange product to be sent to you. **

FAULTY* GOODS RETURNED LESS THAN 28 DAYS AFTER YOUR DATE OF RECEIPT

All goods are supplied with a 12-month return to manufacturer warranty. If you experience any faults with your goods following 28 days from the date of your purchase then please either contact us on 0844 8712242 or the manufacturer direct on the numbers set out overleaf. Where there are circumstances which have reasonably prevented the return within 28 days we will happily provide a like for like exchange**

PLEASE NOTE:

* we will not be able to offer an exchange or a free of charge repair where the faults are not covered by the manufacturer’s warranty (for example accidental damage and moisture damage). In most cases accidental damage can be repaired but there will be a charge to do this as accidental damage is not covered by the warranty, if you wish us to, we will gladly arrange a repair for you.

**the right to return goods applies to the goods only and will not entitle you to terminate your airtime contract with your network provider.

3. IMPORTANT - Terms & Conditions

Where a refund is provided, this will only be given in respect of the price paid for the goods cannot be provided for any airtime and you should retain your SIM card to use any airtime purchased with the goods.
You will remain responsible for any pro-rated line rental, data and network charges for the period of time the goods were connected to the network.
If you paid a deposit when you originally connected, this will have been paid directly to your network. For this reason we are not able to refund this to you. However, if you contact your network then they would be pleased to help.
All exchanges are subject to stock availability.
We will not exchange, refund or repair items where there is evidence of customer mis-use accidental damage or moisture/liquid damage.
Where possible, goods must be returned with the original and intact packaging.
Our policies do not affect your statutory rights.

9. Data Protection and Privacy ...

Phones 4u Limited, who is the ‘data controller’ of all personal data provided by you through this website, will treat all your personal information:

As confidential and will only disclose the same in the circumstances set out below; and,
In accordance with data protection and privacy legislation from time to time in force in England and Wales.

When you shop on this website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing and delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Information Commissioner's office and collected lawfully in accordance to the Data Protection Act 1998. We will use your personal information for the following purposes:

Processing your orders (including incomplete or failed orders) and conducting business with you;
To administer this website;
For statistical, market research and customer satisfaction purposes to improve this website and our services to you;
If you have not objected during the registration process, to notify you of products, services or special offers that may be of interest to you;
If you have not objected during the registration process, to disclose to other members within our group of companies and also to other relevant third parties, who may contact you about their products or services that may be of interest to you;

Subject to your rights of objection, you agree that personal information may be disclosed to other businesses within our group of companies and to reputable third parties who will help process your order or whose products or services may be of interest to you. In addition, you do not object to us, our group companies or third parties contacting you for the purposes set out above, whether this be by fax, telephone, e-mail, SMS or other electronic means or in writing and you consent to this activity for the purposes of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You should be aware that if the police requests us or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.

Objections to use of personal information for marketing purposes

If you have not objected during the registration process, but do not want us to:

Contact you regarding products or services which may be of interest to you; or
To transfer your data to group companies and third parties so that they can contact you about their products and services;

Then please write to us at:

Mobiles 2 Your Door
Osprey House
Ore Close
Lymedale Business Park
Newcastle-under-Lyme
Staffordshire
ST5 9QD
Or email address us at customer.services@mobiles2yourdoor.co.uk

and notify us accordingly.

10. Liability ...

Nothing in these Terms limits our liability to you in the event of death or personal injury from our negligence.

We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach at the time we enter into our contract with you; iii) any increase in loss or damage results from breach by you of any of these Terms.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time we enter into our contract with you (such as loss of profits or loss of opportunity).

As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These Terms do not affect those rights.

We will not be liable in any way for technical or other problems that you may experience when using our website and we are not responsible for any loss or damage of any kind caused to your computer equipment from using our website.

11. Provisions applicable to the use of our website ...

The contents of our website are directed solely at those who access this site from the United Kingdom. Any products for sale on this site may only be purchased and delivered to persons within the United Kingdom. If you choose to access the website from outside the United Kingdom it is your responsibility to check that you comply with any relevant laws. We may decline access to our website to any person.

We may revise the provisions applicable to the use of our website at any time by updating this posting. You should check our website from time to time to review the then current provisions, because they are binding on you.

All trade marks, brand names, product names and titles and copyrights used in this site are trade marks, brand names, product names or copyrights of their respective holders. No permission is given by us or the trade mark holders in respect of the use of any of them and such use may constitute an infringement of the holder's rights.

Limited License: You are permitted to print and download extracts from our website on the following basis:

no documents or related graphics on this website are modified in any way;
no graphics on our website are used separately from accompanying text; and
our copyright notice and this permission notice appear in all copies;
you only do so for your own personal use and in connection with your use of the website as part of an ordinary relationship with us. Unless otherwise stated, the copyright and other intellectual property rights in all material on our website (including without limitation photographs and graphical images) are owned by us or our licensors. Any use of extracts from our website other than in accordance with the limited license above for any purpose is prohibited. If you breach any of the terms in this paragraph 11, your permission to use our website automatically terminates and you must immediately destroy any downloaded or printed extracts from our website.

Other than by way of the limited licence above, no part of our website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission

Any rights not expressly granted in these Terms are reserved.

Hyperlinks to other websites are provided for interest only. We have no control over these sites so we make no representations about them or their content.

You may not link our website to any other website without our prior written consent. If we give any such consent we can revoke it at any time.

We provide our website on an 'as is' basis and make no representations or warranties of any kind with respect to our site, its contents or its accessibility and disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. For example, specifications of phones are obtained from the phone manufacturer. The information contained in this site may contain technical inaccuracies or typographical errors. All our liability for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law

We will not be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Notwithstanding the above, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.