Returns And Exchanges
Pay monthly contract phones only
In the unlikely event that you would like to return your purchase you have a
limited amount of time in which to do so. Mobiles2YourDoor offer you 7 days to
notify us of your intention to return from the date of delivery (Inclusive of
the day of delivery), and a further 7 days to return the handset to us.
If, for any reason you need to return a product for a refund or an exchange, we
can arrange for the item to be returned using a pre-paid Royal Mail bag. You
will need to obtain returns authorisation from the Mobiles2YourDoor Customer
Support Team. The handset must reach our warehouse within 14 days of connection
otherwise the return will not be processed, and the handset will be returned to
yourself.
Pay-as-you-go
If you wish to return any of these goods, you have 7 days from the date you
received them in which to do so.
You will need to obtain returns authorisation from the Mobiles2YourDoor Customer
Service Team.
N.B Handsfree units
For hygiene reasons, we are not able to exchange used Bluetooth or other
handsfree kits.
When repackaging the item, you will need to ensure:
-
You have the complete set of product items (including charger, battery, free
gift, (including any products supplied as part of a promotion), instruction
manual or any additional items that were sent to you when you purchased your
phone). These must be in perfect condition.
-
All the items are packed in their original packaging (if you do not have the
packaging then we will need to make a charge of £5 to cover repackaging costs).
You will need to obtain returns authorisation from the Mobiles2YourDoor Customer
Service Team. The handset must reach our warehouse within 14 days of connection
otherwise the return will not be processed, and the handset will be returned to
yourself.
All phones, accessories and promotional items purchased via the Mobiles2YourDoor
website must be returned using the
Returns & Refunds Policy as outlined above. No products will be
accepted in Phones 4u high street stores.
In the unlikely event that you would like to return your mobile phone (including
promotional items if applicable), Mobiles2YourDoor offers you a period of 7
working days after the date of delivery (not including the day of delivery) to
inform us of your intention to return an item, and a further 7 days to return
the purchase to us.
If, for any reason you need to return a product for a refund or an exchange, we
can arrange for the item to be returned using a pre-paid Royal Mail bag. You
will need to obtain returns authorisation from the Mobiles2YourDoor Customer
Service Team. The handset must reach our warehouse within 14 days of connection
otherwise the return will not be processed, and the handset will be returned to
yourself.
Your products must be returned to Mobiles2YourDoor undamaged with all of the
original packaging, accessories (including any products supplied as part of a
promotion). Just keep your receipt and all you will be charged for is the line
rental used and any calls made.
Please note, if you have purchased a pre-pay handset with airtime included, you
will only be entitled to a refund for the cost of the pre-pay handset and not
the sim card and the associated mobile phone airtime credit. When returning
your handset you should keep your sim card as this will contain the airtime you
have purchased.
The card used to pay for your order will be refunded; this can take up to 10
days to appear on your account. The length of time it takes for the credit to
appear on your account is mostly due to the speed at which your card issuer
processes refunds.
