1. Contact the Customer Support Team on 0844 8712242 within 7 working days after the delivery date.
2. We will send you a prepaid bag for you to return the goods.
3. Please return the goods to us within 7 days of your call to the Customer Support Team.
4. When re-packaging the goods, you need to check:
a. you have included the complete set of product items (including charger, battery, accessories, instruction manual and/or additional items that we originally sent to you, including any free gift;
b. all the goods must be returned, where possible, with their original packaging, in as good a condition as they were in when they were delivered to you.
5. Please retain proof of posting. The goods remain your responsibility until they are received by us
When repackaging the item, you will need to ensure:
-
You have the complete set of product items (including charger, battery, free
gift, (including any products supplied as part of a promotion), instruction
manual or any additional items that were sent to you when you purchased your
phone). These must be in perfect condition.
-
All the items are to be packed in their original packaging where possible.
You will need to obtain returns authorisation from the Mobiles2YourDoor Customer
Service Team.
In the unlikely event that you would like to return your mobile phone (including
promotional items if applicable), Mobiles2YourDoor offers you a period of 7
working days after the date of delivery (not including the day of delivery) to
inform us of your intention to return an item, and a further 7 days to return
the purchase to us.
If, for any reason you need to return a product for a refund or an exchange, we
can arrange for the item to be returned using a pre-paid Royal Mail bag. You
will need to obtain returns authorisation from the Mobiles2YourDoor Customer
Service Team.
Your products must be returned to Mobiles2yourdoor undamaged with all accessories (including any products supplied as part of a promotion) and where possible the original packaging. Just keep your receipt and all you will be charged for is the line rental used and any calls made.
Please note, if you have purchased a pre-pay handset with airtime included, you
will only be entitled to a refund for the cost of the pre-pay handset and not
the sim card and the associated mobile phone airtime credit. When returning
your handset you should keep your sim card as this will contain the airtime you
have purchased.
Solo & Electron not accepted for contract orders