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For your security, we do not connect our handsets until we have confirmed with our delivery partner that the handset is in your possession. Once we receive this confirmation, it usually takes 48 hours to connect your handset. If you receive your phone after 1pm on a Friday or Saturday, please allow up to the following Tuesday morning for it to be connected.

However, if your handset is still unconnected after the above stated time, please contact our Customer Services Team on 08709014711.

You may redeem your Cheque Back by following these simple steps:

• Once you enter the eligibility period, we have an automated process in place to ensure you receive a redemption certificate in the post.
• The redemption certificate contains a full breakdown of what documentation you will need to send and when this will need to be sent in order to successfully claim.
• The completed redemption certificate and associated documentation will need to be received at the address stated on the redemption certificate within 60 days of the stated redemption period.
• Each of the cheques you receive will contain the next redemption certificate (where applicable).
• If you have changed your name and/or address since the purchase of your handset, please complete the 'Change of Name / Address' section of the Claim Form and follow the relating instructions.
• Please ensure you take copies of any documentation sent in order to process your claim / update your details, as we will not be able to return these.

We will endeavour to process your cheque within 30 days of receiving all the documents, subject to your claim being successful.

Important Information

1. Connection to a mobile phone network is subject to status, credit checking and entering into a service provider airtime contract.
2. To qualify for your Cheque Back, you must:
   • Have a live contract with the network you were connected to at the time you purchased your qualifying contract handset and tariff
   • Have maintained continuous usage on this network and tariff up to and including the start of the qualification period
   • Have made full payment for the goods purchased at the point of connection.
3. Mobiles2YourDoor cannot accept responsibility for applications lost or delayed in the post.
4. Proof of posting will not be accepted as proof of delivery.
5. All applications will be verified for eligibility upon receipt.
   • Mobiles2YourDoor reserve the right to refuse to accept applications at our sole discretion.
   • When your claim is processed, you will be sent a new claim form (where applicable) to enable you to process your next claim.
6. You should allow up to 30 days for your application to be processed.
7. Instructions issued and notified to you Mobiles2YourDoor from time to time form part of these terms and conditions. Any and all such variations will be deemed as though present at this time.
8. Mobiles2YourDoor accepts no tax liability incurred by and individual or business relating to this offer.
9. You must provide Mobiles2YourDoor the duly completed paperwork as specified in the 'How to claim' section of the Claim Form within 60 days of the valid claim date.
10. All copies of requested documentation must be legible in order to process your claim.
11. The original Cheque Back Claim Form must be used for redemption purposes.
12. Non-identical handset exchanges will invalidate all Cheque Back redemptions.

Mobiles2YourDoor Cheque Back promotion is a Mobiles2YourDoor offer and is separate from the contract agreed between you and your chosen network airtime provider.

Your FREE gift will be authorised for despatch 28 days after the delivery of your handset subject to connection to your chosen network and your handset not being returned under the 7-day peace of mind guarantee. Please allow up to 7 days for delivery of this item. As of the 2nd December, FREE gifts will now be despatched along with your new mobile phone.

Important Information

If your contract with us includes a free gift, then the following terms will apply to your contract with us.

1. Your free gift will be despatched after 28 days of your receipt of your phone.
2. If you cancel any contract with us, and have already received your free gift, the free gift must be returned in perfect condition in its original packaging along with your phone and other items being returned. If the free gift is damaged and such damage is your fault, or if you fail to return the free gift to us, you will be liable to pay us a sum equal to the full value of such item when new and selling at full price.
3. We reserve the right to substitute the free gift offered with a similar free gift at the same or higher value than the free gift offered.
4. No cash alternatives are available.
5. Your free gift may come with a warranty from the manufacturer. It is your responsibility to contact the manufacturer or visit the manufacturer's website in order to register your free gift for the warranty.
6. If you experience any problems with your free gift, you should first visit the manufacturer's website and use the troubleshooting function to try to resolve the problem.
7. If such problems cannot be resolved by using the website or contacting the manufacturer, you should call the appropriate number 08709014711 and report the fault.

Buy any contract or pay as you go (PAYG) mobile phone from us by 13.00 Monday to Friday and we will aim to get your order to you by 13.00 the following day!

We aim to deliver orders placed on Saturday and Sunday by the following Tuesday*.

Please note that we cannot deliver on a bank holiday, however we will endeavour to deliver on the next official working day.

*subject to status, credit check and stock availability

• Delivery is FREE on everything, no catches.
• We endeavour to deliver all orders, Next Day. Subject to status and stock availability.
• All phones are delivered by Royal Mail Special Delivery. This will be to the address to which the credit / debit card is registered and can only be delivered Monday to Friday. We can deliver to all UK postcode addresses.
• All products with a value in excess of £25 must be signed for. Delivery will be attempted before 12.00pm (although this cannot be guaranteed). If no one is available to sign for the product, a card will be left and the parcel held at the local Royal Mail Depot for you to collect. Parcels will be held for 10 days before they are returned to Mobiles2YourDoor. Please call the number specified on the card if you wish to re-arrange delivery or collect from your local Post Office.

If your order is subject to further credit and security checks, your order may be delayed by up to 72 hours.

In the unlikely event that you would like to return your mobile phone (including promotional items if applicable), Mobiles2YourDoor offers you a period of 7 working days after the date of delivery (not including the day of delivery) to inform us of your intention to return an item, and a further 7 days to return the purchase to us.

If, for any reason you need to return a product for a refund or an exchange, we can arrange for the item to be returned using a pre-paid Royal Mail bag. You will need to obtain returns authorisation from the Mobiles2YourDoor Customer Service Team. The handset must reach our warehouse within 14 days of connection otherwise the return will not be processed, and the handset will be returned to yourself.

Your products must be returned to Mobiles2YourDoor undamaged with all of the original packaging, accessories (including any products supplied as part of a promotion). Just keep your receipt and all you will be charged for is the line rental used and any calls made.

Please note, if you have purchased a pre-pay handset with airtime included, you will only be entitled to a refund for the cost of the pre-pay handset and not the sim card and the associated mobile phone airtime credit. When returning your handset you should keep your sim card, as this will contain the airtime you have purchased.

If no one is available to sign for the product, a card will be left and the parcel held at the local Royal Mail Depot for you to collect. Parcels will be held for 10 days before they are returned to Mobiles2YourDoor. Please call the number specified on the card if you wish to re-arrange delivery, or collect from your local Post Office.

All clearance handsets are pre-owned handsets that have been returned and have been tested and fully re-conditioned by our engineers to make them look and operate ‘as good as new’. All our clearance handsets are supplied with a 12-month warranty.

All of the Network provider's responsibility regarding warranties on these handsets have been transferred to Mobiles2YourDoor. Any issues regarding faulty equipment should be directed to Mobiles2YourDoor. This does not affect your statutory rights.

In the unlikely event you do experience a problem with the handset then please contact the Mobiles2YourDoor Customer Services Team.

Mobiles2YourDoor includes 3 months FREE insurance, thereafter the price will be £5.99 per month. The cover provided is cancellable at any time, which will take immediate effect. Simply call our Helpline on 0870 900 6444. Full details of the cover can be found by clicking here.

Fortunately, this doesn’t happen very often. If it does, you can be sure that we’ll be there to help you.

Faulty phones* less than 28 days after your date of receipt?

Pay Monthly Handsets
Contact the Mobiles2yourdoor Support Team on 0870 901 4711, who will arrange for the return of the phone (and/or accessories) at no extra charge to you, by dispatching a Royal Mail First Class Delivery pre-paid bag which you can use to return the goods.

Once we have received the return of the goods (including charger, battery, accessories, instruction manual and any other items we originally sent to you) in as good a condition as they were is when they were delivered to you, and where possible returned in their original packaging, we will arrange for a like for like exchange handset to be sent to you.**

Prepay Handsets
Contact the Mobiles2yourdoor Support Team on 0870 901 4711, who will arrange for the return of the phone (and/or accessories) at no extra charge to you, by dispatching a Royal Mail First Class Delivery pre-paid bag which you can use to return the goods.

Once we have received the return of the goods (including charger, battery, accessories, instruction manual and any other items we originally sent to you) in as good a condition as they were is when they were delivered to you, and where possible returned in their original packaging, we will arrange for a like for like exchange handset to be sent to you or a refund for the purchase price of the handset** Please note that where a refund is provided this will be in respect of the handset price only and cannot be provided for any airtime which has been topped up on the handset.

Faulty phones* more than 28 days after your date of receipt?

Pay Monthly & Prepay Handsets
Contact the Mobiles2yourdoor Support Team on 0870 901 4711 who will get the phone repaired for you. Where there are circumstances which have reasonably prevented the return within 28-days we will happily provide a like for like exchange**

Any accidental damage would not be covered by the warranty, and you would be required to cover the cost of this kind of repair*.

*Exceptions
Please note that we will not be able to offer an exchange or a free of charge repair where the faults are not covered by the manufacturer’s warranty (for example accidental damage and moisture damage).
In most cases accidental damage can be repaired but there will be a charge to do this. If you wish us to, we will gladly arrange a repair for you. Your statutory rights are not affected.
**Please note that the right to exchange a faulty phone applies to your mobile phone only and will not entitle you to terminate your airtime contract with your network provider.

 

Fortunately, this doesn’t happen very often. If it does, you can be sure that we’ll be there to help you.

Faulty laptops & mobile broadband dongles* less than 28 days after your date of receipt?

All laptops and mobile broadband dongles come with 28-day unlimited technical telephone support. If you experience any technical issues with your laptop or mobile broadband please call our technical team Monday to Friday 9am - 10pm, Saturday 9am - 8pm, Sunday 10am - 6pm on 0844 871 2233. Calls are charged at 5p per minute from a BT landline, mobiles and other network providers may vary. If our technical team are unable to assist with your enquiry please contact the Mobiles2yourdoor Support Team on 0870 901 4711, who will arrange for the return of the product (and/or accessories) at no extra charge to you, by dispatching a Royal Mail First Class Delivery pre-paid bag which you can use to return the goods.

Once we have received the return of the goods (including charger, battery, accessories, instruction manual and any other items we originally sent to you) in as good a condition as they were is when they were delivered to you, and where possible returned in their original packaging, we will arrange for a like for like exchange product to be sent to you.

Faulty laptops & mobile broadband dongles more than 28 days after your date of receipt?

All laptops/dongles are supplied with a 12-month return to manufacturer warranty. If you experience any faults with your laptop or mobile broadband dongle following 28 days from the date of your receipt then please either please contact the Mobiles2yourdoor Support Team on 0870 901 4711 or the manufacturer direct on the numbers set out below. Where there are circumstances which have reasonably prevented the return within 28 days we will happily provide a like for like exchange**

Any accidental damage would not be covered by the warranty, and you would be required to cover the cost of this kind of repair*.

*Exceptions
Please note that we will not be able to offer an exchange or a free of charge repair where the faults are not covered by the manufacturer’s warranty (for example accidental damage and moisture damage).
In most cases accidental damage can be repaired but there will be a charge to do this. If you wish us to, we will gladly arrange a repair for you. Your statutory rights are not affected.
**Please note that the right to exchange a faulty laptop or mobile broadband dongle applies to your laptop or mobile broadband dongle only and will not entitle you to terminate your airtime contract with your network provider

 

Manufacturer	Telephone Number	Website Address
	0870 2402 408	www.vaio-link.com
	0870 8422 339	www.hp.com/support
	0870 7267 864	www.samsung.com/uk
	0870 4343 390	www.fujitsu-siemens.co.uk/support
	0870 8478 944	uk.computers.toshiba-europe.com
	0870 1208 340	support.asus.com
	0870 8470 250	uk.lge.com

 

We only deliver to the registered address of the card holder. We realise this may inconvenience some people, but by doing this we are confident that we are helping to reduce credit card crime.