Fortunately, this doesn't happen very often. If for some reason, your chosen product does not work or has been damaged, you can return it to us for a refund or replacement. The following explains your options:
Less than 28 days after your date of receipt (14 days on the 3 network)
All you need to do is contact our Customer Services Team, who will arrange for the return or refund of the phone (and/or accessories) at no extra charge to you. Once we have received the returned goods in their original packaging, we will arrange for a replacement product or refund to be sent to you. Unfortunately we will not be able to offer an exchange if there is any accidental or physical damage to the returned item. We can, however, arrange a repair for you.
Our Customer Services team can be contacted at customer.services@mobiles2yourdoor.co.uk or call them on 0870 901 4711 (Monday to Friday 9am-6pm, Saturday 10-5pm).
More than 28 days after receipt of your goods (14 days on the 3 network*)
All our products are supported by a full 12-month manufacturer's warranty. If your phone develops a fault within the first 12 months, we are pleased to arrange for the return of your phone at no extra cost to you for repair at our authorised repair centre.
Please contact our Web Customer Services team at customer.services@mobiles2yourdoor.co.uk or call them on 0870 901 4711 (Monday to Friday 9am-6pm, Saturday 10-5pm) to arrange a repair.
Please note that some faults are not covered by the manufacturer's warranty, for example accidental & liquid damage. Be aware that damp atmospheres & extreme changes in temperature (e.g. leaving your phone in a car overnight) may cause problems with liquid damage. Your statutory rights are not affected.
* 3 Customers can contact 3 Customer Service on 08707 330 424, Monday-Friday 8am-8pm to arrange for handsets to be repaired.
