Connecting My Phone
Your handset should be connected within 48 hours of you receiving it by post. If
you receive your phone after 1pm on a Friday or Saturday, please allow up to
the following Tuesday morning for it to be connected.
However, if your handset is still unconnected after the above stated time,
please contact our Customer Services Team on 0870 901 4711.
To assist our customers, all pay as you go handsets are opened, inspected and
connected prior to shipping. This saves time in calling the network and
connecting the handset, as you simply open the box, add credit (unless credit
is pre-loaded), then start using your phone straight away.
The handset has been pre-connected for you, although you will still have to call
the network on the number provided with your phone in order to register your
details.
To assist our customers, all pay as you go handsets are opened, battery and SIM
card inserted and then connected prior to shipping. This saves time in calling
the network and connecting the handset, as you simply open the box, add credit
(unless credit is pre-loaded), and then start using your phone straight away.
