Claiming My Cheque Back / Redemption
You may redeem your Cheque Back by following these simple steps:
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Once you enter the eligibility period, we have an automated process in place to
ensure you receive a redemption certificate in the post.
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The redemption certificate contains a full breakdown of what documentation you
will need to send and when this will need to be sent in order to successfully
claim.
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The completed redemption certificate and associated documentation will need to
be received at the address stated on the redemption certificate within 60 days
of the stated redemption period.
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Each of the cheques you receive will contain the next redemption certificate
(where applicable).
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If you have changed your name and/or address since the purchase of your
handset, please complete the 'Change of Name / Address' section of the Claim
Form and follow the relating instructions.
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Please ensure you take copies of any documentation sent in order to process
your claim / update your details, as we will not be able to return these.
We will endeavour to process your cheque within 30 days of receiving all the
documents, subject to your claim being successful.
Important Information
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Connection to a mobile phone network is subject to status, credit checking and
entering into a service provider airtime contract.
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To qualify for your Cheque Back, you must:
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Have a live contract with the network you were connected to at the time you
purchased your qualifying contract handset and tariff
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Have maintained continuous usage on this network and tariff up to and including
the start of the qualification period
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Have made full payment for the goods purchased at the point of connection.
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Mobiles2YourDoor cannot accept responsibility for applications lost or delayed
in the post.
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Proof of posting will not be accepted as proof of delivery.
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All applications will be verified for eligibility upon receipt.
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Mobiles2YourDoor reserve the right to refuse to accept applications at our sole
discretion.
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When your claim is processed, you will be sent a new claim form (where
applicable) to enable you to process your next claim.
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Any failed claim invalidates all future claims.
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You should allow up to 30 days for your application to be processed.
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Instructions issued and notified to you Mobiles2YourDoor from time to time form
part of these terms and conditions. Any and all such variations will be deemed
as though present at this time.
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Mobiles2YourDoor accepts no tax liability incurred by and individual or
business relating to this offer.
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You must provide Mobiles2YourDoor the duly completed paperwork as specified in
the 'How to claim' section of the Claim Form within 60 days of the valid claim
date.
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All copies of requested documentation must be legible in order to process your
claim.
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The original Cheque Back Claim Form must be used for redemption purposes.
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Non-identical handset exchanges will invalidate all Cheque Back redemptions.
Mobiles2YourDoor Cheque Back promotion is a Mobiles2YourDoor offer and is
separate from the contract agreed between you and your chosen network airtime
provider.
You should receive a redemption certificate by post within 30
days of your first redemption date. If you have not received your redemption
certificate please contact our Customer Service team at
customer.services@mobiles2yourdoor.co.uk or phone them on 0870 901 4711
(Monday-Friday 9am-6pm, Saturday 10am-5pm) who will arrange to re-send a copy
to you by post. First redemption periods for chequebacks are normally due at
month 6 of your contract.
If you have not recieved a redemption certifcate within 30 days of your first
redemption date, contact our Customer Service team at
customer.services@mobiles2yourdoor.co.uk or phone them on 0870 901 4711
(Monday-Friday 9am-6pm, Saturday 10am-5pm) who will arrange to re-send a copy
to you by post. First redemption periods for chequebacks are normally due at
month 6 of your contract.
Yes we can, all you need to do is complete the 'Change of name / address'
section of you redemption certificate and following the relating instructions..
Your cheque and any subsequent ones will be sent to the new address.
If you have lost your redemption certificate please contact our Customer Service
Team on 0870 901 4711 (Monday-Friday 9am-6pm, Saturday 10am-5pm) who will
arrange to re-send a copy to you by post, please be aware that you will need to
comply with the terms and conditions.
After 31 days have passed since connection to your chosen network, then provided
that you have not cancelled your contract then we will automatically send you a
cheque. Please allow an additional 7 days for delivery of your cheque.
