Buying From Mobiles2YourDoor
We do our very best to show only products that are in stock on the site. When an
item is out of stock, it will show as 'buy later'. If an item is out of stock,
please select the 'buy later' option and enter your personal details. We will
contact you by e-mail or telephone as soon as your phone comes into stock.
As part of MobilesToYourDoor's commitment to security, we limit the amount of
handsets sold per order to one. This is so that we can help reduce the levels
of credit card fraud, and reduce delays for genuine customers. If you wish to
order more than one handset you will need to place another order online.
Pay-as-you-go purchases
For all pay as you go phones we ask for are the following:
-
Full name
-
Age, Address to which your payment card is registered to
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Phone number
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E-mail address
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Payment card details
Pay monthly contracts
If you are looking to sign up for a pay monthly contract phone you will be asked
for some additional information necessary for checking and registering with the
networks.
-
Full name
-
Age, Address to which your payment card is registered to
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Phone number
-
E-mail address
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Payment card details
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3 years worth of United Kingdom address history
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Bank account details. Without this information we will be unable to process
your order for a contract phone.
One of the main worries of any shopper using an online shop is: 'Is it safe to
send my card details across the Internet?'
All of the information you give us via the website is handled with the utmost
confidentiality. We ensure the security of the site by encrypting all the
information through the secure socket layer (SSL) before it is sent to us.
This information is then passed to Secure Trading Ltd to process and authorise
payment. Secure Trading Ltd operate through a Secure Server and all
transactions that take place are encrypted between your browser and the Secure
Trading Server.
We can take payment only from UK debit/credit cards. We accept Mastercard, Switch/Maestro, Solo*, Visa, Visa Delta and Electron*. We do not accept American Express, Diners and Duet.
We only take payment for your order when it is despatched from our warehouse. If the despatch of your order is delayed because of problems gaining authorisation for payment or for any other reason, you will be notified by email or phone.
*We cannot accept payment by Solo or Electron for contract purchases on any network.
Clearance handsets have been returned by Customers under the Mobiles2YourDoor 7
day peace of mind guarantee. Clearance handsets have been rigorously tested,
fully re-conditioned by our engineers and re-packaged as new. All our clearance
handsets are supplied with a 12-month warranty direct from Mobiles2YourDoor.
All of the Network provider's responsibility regarding warranties on these
handsets have been transferred to Mobiles2YourDoor. Any issues regarding faulty
equipment should be directed to Mobiles2YourDoor. This does not affect your
statutory rights.
In the unlikely event you do experience a problem with the handset then please
contact the Mobiles2YourDoor Customer Services Team.
Your FREE gift will be authorised for despatch 28 days after the delivery of
your handset subject to connection to your chosen network and your handset not
being returned under the 7-day peace of mind guarantee. Please allow up to 7
days for delivery of this item.
Your free gift may come with a warranty from the manufacturer (see below). It is
your responsibility to contact the manufacturer or visit the manufacturer's
website in order to register your free gift for the warranty.
|
Free Gift | Warranty |
| X-Box 360 |
Microsoft warranty - 12 months |
| Sony Playstation 3 |
Sony Playstation 3 -12 months |
| Nintendo Wii |
Nintendo Wii -12 months |
| Fujitsu Seimens V5515 | 12 Months |
| Samsung R20 | 12 Months |
| Mirai DTL832E600 - spec 32" | 12 Months |
| Philips PFL5522D - spec 32" | 12 Months |
| Canon A560 | 12 Months |
| Canon DC201 | 12 Months |
If you experience any problems with your free gift, you should first visit the
manufacturer's website and use the troubleshooting function to try to resolve
the problem.
If such problems cannot be resolved by using the website or contacting the
manufacturer, you should call the appropriate number (as set out below) and
report the fault.
|
Free Gift | Fault reporting procedure |
| X-Box 360 |
Call the Microsoft hotline number on 0800 587 1102 and report the fault (you
will need to give them the serial number of the X-Box 360). Microsoft will then
give you a fault number. When you have the fault number, you should call our
web customer services team on 0870 901 4711 to tell them about the fault, and
you will need to state your fault number. Provided that your claim is genuine
and the manufacturer confirms that the repairs are covered by the warranty, a
replacement will be provided and your faulty item will be collected within 10
working days of the date on which you report the fault. We will call you to
inform you of the date on which the swap will be undertaken. If you are not in
at the time of delivery, the delivery company will leave a postcard indicating
the alternative arrangements available. |
| Playstation 3 |
Call the Playstation Consumer Service Helpline on 08705 998877and report the
fault. Provided that the fault is covered by the manufacturer's warranty, Sony
Playstation will then either help to fix the issue over the phone or arrange
for a replacement console to be sent out to your home address. Should you
experience any difficulties with this process please contact us on 0870 901
4711. |
| Nintendo Wii |
Call our Consumer Service Team on 0870 901 4711 and report the fault. Provided
that the fault is covered by the manufacturer's warranty, we will then arrange
for a replacement console to be sent out to your home address.
|
| Fujitsu Seimens V5515 | Call the Fujitsy Seimens Helpline on 08702 434397 and report the fault. Provided that the fault is covered by the manufacturer's warranty, Fujitsu Siemens will then either help to fix the issue over the phone or arrange for a replacement to be sent out to your home address. Should you experience any difficulties with this process please contact us on 0870 901 4711. |
| Samsung R20 | Call the Samsung Helpline on 0870 601 0309 and report the fault. Provided that the fault is covered by the manufacturer's warranty, Samsung will then either help to fix the issue over the phone or arrange for a repair / replacement. Should you experience any difficulties with this process please contact us on 0870 901 4711. |
| Mirai DTL832E600 - spec 32" | Call the Mirai Helpline on 0870 264 2030 and report the fault. Provided that the fault is covered by the manufacturer's warranty, Mirai will then either help to fix the issue over the phone or arrange for a repair / replacement. Should you experience any difficulties with this process please contact us on 0870 901 4711. |
| Philips PFL5522D - spec 32" | Call the Phillps Helpline on 0870 900 9070 and report the fault. Provided that the fault is covered by the manufacturer's warranty, Phillips will then either help to fix the issue over the phone or arrange for a repair / replacement. Should you experience any difficulties with this process please contact us on 0870 901 4711. |
| Canon A560 | Call the Canon Helpline on 08705 143723 and report the fault. Provided that the fault is covered by the manufacturer's warranty, Canon will then either help to fix the issue over the phone or arrange for a repair / replacement. Should you experience any difficulties with this process please contact us on 0870 901 4711. |
| Canon DC201 | Call the Canon Helpline on 08705 143723 and report the fault. Provided that the fault is covered by the manufacturer's warranty, Canon will then either help to fix the issue over the phone or arrange for a repair / replacement. Should you experience any difficulties with this process please contact us on 0870 901 4711. |
